Problems continue for Tidelands Health after ‘malware incident’

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UPDATE: THURSDAY, DECEMBER 19

Tidelands Health has released a statement saying they’re working to bring their IT systems back online.

We are pleased to report we are beginning to bring our IT systems back online.

Our hospitals and outpatient locations are providing safe, quality care to our patients. We are reaching out to some patients to reschedule appointments, as necessary.

We are taking all appropriate steps to bring our IT systems back online as safely and efficiently as possible. This is a methodical and time-intensive process as we verify the stability and integrity of each system.

We have notified law enforcement and have been advised not to disclose technical details to avoid compromising the incident response or recovery. The investigation is still in the early stages, and we will notify any affected individuals as required, if and when that is needed.

We deeply regret any inconvenience, and we sincerely appreciate the ongoing patience and support of our community, as well as the unwavering commitment of our team to provide excellent care to our patients.


GEORGETOWN, SC (WBTW) – Some patients who use Tidelands Health services are still experiencing issues following last week’s network virus.

Tidelands Health posted an update on social media Monday about the ‘malware incident’, indicating portions of its IT network are still temporarily offline or are working on a limited basis.

The post said Tidelands Health hospitals and outpatient locations are still seeing patients but a ‘limited number of procedures are being rescheduled’.

Last week, the organization said no protected health information was accessed.

News13 is working to learn more about this problem. If you’ve experienced a significant issue following this network malware incident, and would like to speak with us on-camera about it, please email us at: news@wbtw.com.

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