MOBILE, Ala. (WKRG) — A family says a teenager was bitten by a hamster while watching the new Spider-Man movie at a theater in Mobile, Alabama.

According to the teenager’s mother, Dana Whitton, the teen and his friends went to see the 6 p.m. showing of the movie at AMC Mobile 16 on Shillinger Road on Monday, Dec. 27.

The friends said they saw what looked like a rat run across their feet, so the group put their feet up. As soon as they put their feet down, Whitton’s son says he reached into his bucket of popcorn and realized there was a hamster in it.

In this video, you can see Whitton’s son flip the bucket over to catch the hamster.

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According to Whitton, her son took the hamster to an employee. While discussing the situation, the hamster bit the teen and he dropped it. The family says the employee grabbed a broom and dustpan and swept it up.

Whitton says a manager refunded her son’s ticket and gave him a free popcorn.

Shay Brunson, a resident of Mobile, said she went to the same theater on Dec. 23, and saw four teenagers looking for their hamster. Brunson said the teens apparently lost the hamster before the movie began and didn’t look for it until after the movie ended.

Whitton said the people who lost the hamster left their number for AMC employees to call if they found it. It’s not clear where the hamster ended up.

WKRG News 5 called the theater for comment, but no one answered. We also reached out to the company’s corporate public relations team but have yet to receive a response.